- Teams introduced continuous improvement as part of their schedule.
- Individuals and team’s growth spurred on by challenging the status quo.
- Teams learnt how to break a problem down, into a specific problem statement.
- Teams discovered that complex expensive solutions are not always the answer.
- The process gave a voice to underlying issues.
- Identified ‘problems’ were resolved at a rate approximating 10 per month.
- This project reinforced the value of good leadership.